FRONTLINE SERVICES

  • New Service Connection Application

  • Water Service Application Installation

  • Billing

  • Collection

  • Attending Complaints

  • Attending Requests

  • Reconstructed Account

  • Request for Partial Payments

  • Request for Water Meter Transfer

  • Voluntary Disconnection

  • Reconnection

  • Change of Account Name

  • Leak Repair

  • Special Calibration

(1) NEW SERVICE CONNECTION APPLICATIONAPPLICATION FEEBOGOWD ACCREDITED PLUMBERS
Who may avail the service?

  • Owner of the household

  • Lessee or any authorized representative (bring authorization)

Requirements:

 

A. Valid ID
1. If transacted by applicant

    • Original & photocopy of one valid ID card or Barangay Certification

2. If transacted by representative:

      • Original & photocopy of representative’s one valid ID card or Barangay Certification.

      • One photocopy of applicant’s valid ID card of his/her Barangay Certification.

      • Authorization Letter from the Applicant.

      • Special Power of Attorney (in the absence of the signatory such that he/she cannot sign the application)

B. Proof of Ownership
1. For Private Lot:

      • Photocopy of the Lot Title

      • Certified copy of the building permit sufficiently describing therein the location of the lot.

2. For private Lot with Pending Applicaton for the Title (any of the following):

      • Tax Declaration Certificate issued by the City Assessor’s Office with TT no. sufficiently describing therein the location of the lot.

      • Duly Notarized Deed of Sale/ Donation/ Extra- Judicial Settlement

      • Certification from appropriate housing authority/ developer attesting to the applicant’s ownership of the property.

      • Control to sell.

3. For Informal Settlers Association with Accredited Association (all must be submitted):

      • Association Certification – signed and sealed by the Association President

      • Photocopy of Association President’s Valid ID

4. For Informal Settlers in Government Property:

      • Barangay Certification Attesting that the lot is government-owned

      • Affidavit of Undertaking allowing BWD to summarily disconnect the waterline in case the government reclaims the property.

5. For Corporate/ Business Establishments:

      • Lot Title (if owned), or Notarized Lease Contract (if rented)

      • Sec. Certification and/or Board Resolution for Authorized representative.

6. Additional requirements for Building Two-Storey and higher (Submit all the requirements):

      • As- Built Plan or Site Development Plan with vicinity map.

      • Isometric map with pipe sizes.

Full Payment Php 2,550.00
 

Option :

 
Down Payment Php 850.00
Balance Php 1,700.00
NOTE: Balance will be Payable in 10 months @ Php 170.00/month.
SERVICE AVAILABILITYINSTALLATIONCOLLECTIONS
Mondays to Fridays (except Holidays) 8:00 AM – 12:00 NN 1:00 PM – 4:00 PM
 

Step

 

  

Applicant/Client

 

  

Service Provider

 

  

Duration

 

  

Fees

 

  

Person-incharge

 
1
 Attend brief preorientation and provide-service name, address and nearest BWD concessionaire Commercial Customer Services Section 15 minutes none Ian Balais
2
 Fill out application form,sign, attach the requirements and endorse for initial Commercial Customer Services Section 10 minutes none Ian Balais
3
 Pay Registration Fee Teller 1 and Teller 2 5 minutes P 2,550 – Full Payment P 850 – Down Payment Mitch / Leah
4
 Contact BWD accredited plumber for the installation of service line connection from meter stand to your building. Commercial Customer Services Section 5 minutes none Ian Balais
Who may avail the service?

Water service connection applicants who have already paid the Registration Fee (Full Payment or Down Payment)

Requirements
        • Approved application for water service connection
        • Sketch Plan prepared by BWD Accredited Plumber

 

Service Availability Monday – Friday 8:00 AM – 4:00 PM
 

Step

 

  

Applicant/Client

 

  

Service Provider

 

  

Duration

 

  

Fees

 

  

Person-incharge

 
1
 When service line connection is completely installed, request the BWD accredited plumber to inform BWD office and let him submit the sketch plan. Engineering Office 2 minutes none BWD Accredited Plumber
2
 Request BWD accredited plumber to let BWD personnel conduct final inspection Engineering Office 5 minutes none none
3
 When it is approved, water service line connection is now ready for tapping. Engineering Office 30 minutes none Assigned BWD Plumber
4
 After being done, you may sign up work order for BWD recording purposes. Engineering Office none none Assigned BWD Plumbe
Who may avail of the service?
        • All BWD Registered Concessionaires
        • Other Non – registered BWD Concessionaires
Requirements
        • Cash/ Check
        • Promissory Note (for reconstructed accounts)
Schedule of Availability of the Service Monday – Friday (except Holidays) 8:00 AM – 4:00 PM
 

Step

 

  

Applicant/Client

 

  

Service Provider

 

  

Duration

 

  

Fees

 

  

Person-in-charge

 
1
 Get priority number Guard’s Desk 1 minute none Security Guard
2
 Wait for your number to be called Concessionaire service area 5 minutes none none
3
 When your number is called, proceed to the cashier and pay your bills. Teller 1 and Teller 2 2 minutes Depending upon your bill Mitch/ Leah
4
 Check your official water bill receipt and count your change before leaving Teller 1 Or Teller 2 none none none