MISSIONVISIONCORE VALUESFRONTLINE SERVICES
Why Bogo Water District to what we do…
  • Strives to attain a well-developed and integrated service institution that can cater effectively and sufficiently to the water needs of its constitution.

  • Will pursue research, identify and develop a sustainable environment-friendly watershed area as water source that will provide and ensure ample and long lasting supply of potable water.

  • Seeks to develop an awareness/advocacy program that helps constituents understand, maintain, safeguard and conserve the use of its water.

What we aspire to be…

  • The Bogo Water District sees itself as the entity responsible and committed to provide safe, clean, potable and sustainable supply of water to all inhabitants of the City of Bogo and other possible areas today and well into the future. Bogo Water District will also explore the development of wastewater disposal system in cooperation with concerned entities to ensure sanitation for the good of all.

Bogo Water District values the City of Bogo’s natural resources and actively seeks ways to improve our services through local control and stewardship. Bogo Water District shares the following values that promote consistency in living its mission and reaching toward its vision:

  • Integrity – We value providing our services in an honest, candid, ethical, resposible and respectful manner.

  • Fiscal Responsibility – We value being accountable and transparent in carrying out all District operations, particularly in the financial management.

  • People – Our Employees We value supporting a diverse and talented team of workers who demonstrate loyalty and dedication to service.

  • Excellence in equality and customer service – We value working as a team to provide the highest quality service to our concessionaires, demonstrating courtesy, respect efficiency and diligence.

  • Public Trust – We value maintaining and enhancing the trust and confidence that our concessionaire and the public expect and require of us. Ensure provisions for the future.

  • New Service Connection Application

  • Installation

  • Collection

  • Attending Complaints

  • Attending Requests

  • Reconnection

  • Leak Repair

NEW SERVICE CONNECTION APPLICATIONAPPLICATION FEEREQUIREMENTS
Who may avail the service?

  • Owner of the household

  • Lessee or any authorized representative (bring authorization)

What we aspire to be…

    Full Payment

    Php

    2,550.00

    Option:

    Down Payment

    Php

    850.00

    Balance

    Php

    1,700.00

    Balance will be Payable in 10 Months @ Php170. 00 / month

A. Valid ID

1. If transacted by applicant

  • Original & photocopy of one valid ID card or Barangay Certification

  • 2. If transacted by representative:

    • Original & photocopy of representative’s one valid ID card or Barangay Certification.

    • One photocopy of applicant’s valid ID card of his/her Barangay Certification.

    • Authorization Letter from the Applicant.

    • Special Power of Attorney (in the absence of the signatory such that he/she cannot sign the application)

    • B. Proof of Ownership

      1. For Private Lot:

    • Photocopy of the Lot Title

    • Certified copy of the building permit sufficiently describing therein the location of the lot.

    • 2. For private Lot with Pending Applicaton for the Title (any of the following):

    • Tax Declaration Certificate issued by the City Assessor’s Office with TT no. sufficiently describing therein the location of the lot.

    • Duly Notarized Deed of Sale/ Donation/ Extra- Judicial Settlement

    • Certification from appropriate housing authority/ developer attesting to the applicant’s ownership of the property.

    • Control to sell.

    • 3. For Informal Settlers Association with Accredited Association (all must be submitted):

    • Association Certification – signed and sealed by the Association President

    • Photocopy of Association President’s Valid ID

    • 4. For Informal Settlers in Government Property:

    • Barangay Certification Attesting that the lot is government-owned

    • Affidavit of Undertaking allowing BWD to summarily disconnect the waterline in case the government reclaims the property.

    • 5. For Corporate/ Business Establishments:

    • Lot Title (if owned), or Notarized Lease Contract (if rented)

    • Sec. Certification and/or Board Resolution for Authorized representative.

    • 6. Additional requirements for Building Two-Storey and higher (Submit all the requirements):

    • As- Built Plan or Site Development Plan with vicinity map.

    • Isometric map with pipe sizes.

SERVICE AVAILABILITYINSTALLATIONCOLLECTIONS
Mondays to Fridays (except Holidays) 8:00 AM – 12:00 NN 1:00 PM – 4:00 PM

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Attend brief preorientation and provide-service name, address and nearest BWD concessionaire

    Commercial Customer Services Section

    15 minutes

    none

    Ian Balais

    2

    Fill out application form,sign, attach the requirements and endorse for initial

    Commercial Customer Services Section

    10 minutes

    none

    Ian Balais

    3

    Pay Registration Fee

    Teller 1 and Teller 2

    5 minutes

    P 2,550 – Full Payment P 850 – Down Payment

    Mitch / Leah

    4

    Contact BWD accredited plumber for the installation of service line connection from meter stand to your building.

    Commercial Customer Services Section

    5 minutes

    none

    Ian Balais

Who may avail the service?

    Water service connection applicants who have already paid the Registration Fee (Full Payment or Down Payment)

    Requirements
    • Approved application for water service connection

    • Sketch Plan prepared by BWD Accredited Plumber

    • Service Availability Monday – Friday 8:00 AM – 4:00 PM

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    When service line connection is completely installed, request the BWD accredited plumber to inform BWD office and let him submit the sketch plan.

    Engineering Office

    2 minutes

    none

    BWD Accredited Plumber

    2

    Request BWD accredited plumber to let BWD personnel conduct final inspection

    Engineering Office

    5 minutes

    none

    none

    3

    When it is approved, water service line connection is now ready for tapping.

    Engineering Office

    30 minutes

    none

    Assigned BWD Plumber

    4

    After being done, you may sign up work order for BWD recording purposes.

    Engineering Office

    none

    none

    Assigned BWD Plumbe

Who may avail of the service?
    • All BWD Registered Concessionaires

    • Other Non – registered BWD Concessionaires

    Requirements
    • Cash/ Check

    • Promissory Note (for reconstructed accounts)

    Schedule of Availability of the Service Monday – Friday (except Holidays) 8:00 AM – 4:00 PM

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-in-charge

    1

    Get priority number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2

    Wait for your number to be called

    Concessionaire service area

    5 minutes

    none

    none

    3

    When your number is called, proceed to the cashier and pay your bills.

    Teller 1 and Teller 2

    2 minutes

    Depending upon your bill

    Mitch/ Leah

    4

    Check your official water bill receipt and count your change before leaving

    Teller 1 Or Teller 2

    none

    none

    none

ATTENDING COMPLAINTSATTENDING REQUESTFEEDBACK & ASSISTANCE
Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Necessary documents in support of your concerns

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-in-charge

    1

    Get Priority Number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2A

    A. With regard to leaks, water meter, and other connection issues, proceed to Engineering Office

    Engineering Office

    5 minutes

    none

    Ana Mirambel / Ian Balais

    2B

    B. With regard to bill / account issues

    Account’s Section Office

    5 minutes

    none

    Anna Marie B. Balisbis

    2C

    C. With regard to employee issues

    HR Office

    5 minutes

    none

    Japeth Inting

Reconstructed Accounts

    Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Promissory note duly approved by the Commercial Division Head or the authorized officer (in the absence of the Division Head)

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Get priority number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2

    Proceed to Customer Account’s Section office for the approval of request

    Customer Accounts Sec. Office

    3 minutes

    none

    Anna Marie B. Mirambel

    3

    Present approved request

    Teller 1 and Teller 2

    2 minutes

    none

    Mitch / Leah

    4

    Verify & check the official receipt

    Teller 1 or Teller 2

    1 minute

    none

    Concessionaire

    Meter Transfer

    Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Meter Reading Card (proof of being BWD reg. concessionaire)

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Get priority number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2

    File request for meter transfer to Customer Service Section

    Engineering Office

    5 minutes

    none

    Ian Balais

    3

    Pay your changes

    Teller 1 and Teller 2

    1 minute

    P 500

    Mitch / Leah

    4

    Contact and accredited plumber for the re-installation of your service line connection and present Official Receipt

    Engineering Office

    2 minutes

    none

    Ian Balaia

    5

    Request the BWD accredited plumber to inform BWD personnel for tapping your service line connection

    Engineering Office

    20 minutes

    none

    BWD Accredited plumber

    Voluntary Disconnection

    Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • a. If transacted by Owner – meter reading card

    • b. If transacted by Representative / Lessee – meter reading card & authorization letter from the owner

    2. Voluntary Disconnection Form / Work Order signed by the Owner/Representative/Lessee

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Get priority number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2

    File request for voluntary disconnection

    Customer Account’s Section

    5 minutes

    none

    Anna Marie B. Mirambel

    Change of Account Name

    Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Land Title/Tax Declaration/Deed Of Sale (photocopy only)

    • Death Certificate of Former BWD Concessionaire

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Get priority number

    Guard’s Desk

    1 minute

    none

    Security Guard

    2

    Bring Documents to Customer Accounts Section Office

    Customer Account’s Section

    5 minutes

    none

    Anna Marie B. Mirambel

    Reconnection

    Who may avail of the service?
    • All BWD Registered Concessionaires

    • Inactive Concessionaire (1 month – 6 months only from the date of disconnection)

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Full Payment for unpaid bills

    • Official Receipt (for reconnection fee)

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    Proceed to cashier, provide account name/account number

    Teller 1 / Teller 2

    2 minutes

    none

    Mitch/ Leah

    2

    Pay unpaid water bills

    Teller 1 / Teller 2

    2 minutes

    none

    Mitch / Leah

    3

    Pay reconnection fee

    Teller 1 / Teller 2

    2 minutes

    none

    Mitch / Leah

    4

    Sign up reconnection order for recording purposes

    Teller 1 / Teller 2

    2 minutes

    none

    Mitch / Leah

    5

    Wait for reconnection process

    Engineering Office

    10 minutes

    none

    Any available BWD plumber

    Leak Repair

    Who may avail of the service?
    • All BWD Registered Concessionaires

    Schedule of the availability of the service
    • Monday – Friday (except holidays) 8:00 AM – 4:00 PM

    Requirements
    • Inform or Call BWD Office

    • Identification of Leakages

    Step

    Applicant/Client

    Service Provider

    Duration

    Fees

    Person-incharge

    1

    If the leaking is after water meter, contact BWD accredited plumber for the repair or call up BWD office.

    Engineering Office

    2 minutes

    none

    BWD Accredited Plumber

    2

    If the leaking is before water meter call up BWD Office

    Engineering Office

    2 minutes

    none

    Ian Balais / Ana Mirambel

You are requested to let us know how we have served you. This is to continually improve the quality of the service of Bogo Water District in delivering needed services for your full satisfaction. PLEASE:

  • Secure feedback form from security guard on duty

  • Drop accomplished feedback form on our drop box

  • Should there be any delay in the processing delivery of the frontline services, approach any BWD personnel for appropriate action.